Specialist Paediatric & General Nursing Care, at home or onsite. Additional services included dedicated transportation as required
Our founder is a registered nurse with over 20 years of nursing experience, more than 15 of them in paediatric intensive care at one of Australia's major children's hospitals. She has cared for thousands of critically unwell infants, children and teenagers, and has worked alongside families through some of the hardest moments of their lives. That experience now comes to your home, on your family's.
Now caring for children and families across the Hunter Valley, Newcastle, Central Coast and Port Stephens.
Our leadership team
Founder and Registered Nurse Over 20 years of nursing experience, including more than 15 years in paediatric intensive care at one of Australia's major children's hospitals.
Operations and Transport More than 10 years as a road train licensed heavy vehicle driver, and over 13 years owning and managing businesses. Twin Rivers Health and Twin Rivers Transportation, our focus stays on the families we care for.
Experienced paediatric health support
With more than 15 years of paediatric health experience, we provide practical, compassionate and personalised intensive support for children of all abilities and their families.
As an NDIS and private provider, we support children and adults across the Hunter Valley, Newcastle and Port Stephens. We also offer reliable transport services with a professional, inclusive and respectful approach.
Health support for children, adults and families
We provide personalised paediatric health support, NDIS and private services, plus safe transport for children and adults across the Hunter Valley, Newcastle and Port Stephens, NSW. Enquire to discuss suitability, availability and referral requirements.
Intensive paediatric support
With more than 15 years of paediatric health experience, we provide intensive support tailored to each child’s needs, goals and everyday environment. Care is practical, respectful and focused on helping children and families move forward.
Family-centred NDIS and private care
We work alongside families and support networks to provide clear guidance, consistent care and practical strategies. Services are available through NDIS plans or private arrangements, supporting children and adults of all abilities.
Safe, dependable transport
Our transport service helps children and adults travel safely and with confidence to appointments, education, activities and other important destinations. Contact us to discuss your transport needs, availability and suitability.
Enquire about support
Tell us a little about what you need, and our team will respond to your enquiry as soon as possible. We support children, families, carers, support coordinators and adults across the Hunter Valley, Newcastle, Central Coast and Port Stephens.
Please do not include sensitive health information unless we specifically request it. Submitting this form does not guarantee service availability; support is subject to suitability, location and availability.
Request a transport or support quote
Tell us about your transport or intensive health support needs in Hunter Valley, Newcastle or Port Stephens. We support children and adults through NDIS and private services.
We’ll review your request and confirm pricing and availability. For urgent medical situations, call emergency services rather than using this form.
This is a heading
This is a description, explain what this section is all about in a few sentences. Highlight key points or benefits.
This is an answer
This is an answer
This is an answer
Privacy Policy
Last updated: September 2026
Twin Rivers Health and Twin Rivers Transportation (“we”, “us”, “our”) are committed to protecting the
privacy of the children, families, adults and professionals we work with.
This policy explains how we collect, use, store and share personal information. We follow the Privacy
Act 1988 (Cth), including the Australian Privacy Principles, and the Health Records and Information
Privacy Act 2002 (NSW).
Information we collect
We only collect information we need to provide our services. This may include:
• names, contact details, date of birth and address
• details of parents, guardians, carers and emergency contacts
• NDIS participant number, plan details and funding arrangements
• health information, such as medical history, care needs, medications and mobility or accessibility
requirements
• transport details, such as pickup and destination addresses and travel times
• contact details of support coordinators, plan managers, referrers and other providers
• information you give us through our website forms, emails, phone calls or in person
Health information is sensitive information. We will only collect it with your consent (or the consent of
a parent or guardian), or where the law allows.
How we collect information
We usually collect information directly from you or from your parent, guardian or carer. With your
consent, we may also collect it from support coordinators, plan managers, the NDIA, hospitals,
doctors or other health and support providers involved in your care.
Please don't include detailed health information in our website forms unless we ask for it. We will
collect what we need once we have spoken with you.
You can contact us anonymously or under a pseudonym for general enquiries. We need your real
details to provide services.
Why we use your information
We use personal information to:
• respond to enquiries and quote requests
• assess whether our services are suitable for you
• plan and provide safe nursing, support and transport services
• communicate with you and with people involved in your care, with your consent
• process invoices and claims with the NDIA, plan managers or private payers
Twin Rivers Health – Privacy Policy Page 2
• meet our legal, insurance, quality and safety obligations
• improve our services
We will not use your information for any unrelated purpose without your consent. We do not sell
personal information.
Who we share information with
We only share personal information when it is needed to provide our services, you have consented,
or the law requires or allows it. We may share information with:
• support coordinators, plan managers and the NDIA
• doctors, hospitals and other health or support providers involved in your care
• our staff and contractors, who are bound by confidentiality
• service providers who help us run the business, such as accounting, IT, email and website hosting
providers
• government agencies, regulators or emergency services where required by law, or to prevent a
serious threat to someone's life, health or safety
Some of our IT, email or website providers may store data on servers outside Australia. We take
reasonable steps to make sure these providers protect your information.
How we store and protect information
We store information securely in electronic systems with password protection and restricted access.
Any paper records are kept secure and locked. Only people who need the information to do their job
can access it.
We keep health records for at least as long as NSW law requires:
• for adults, seven years from the last service
• for children, until they turn 25
After that, we securely destroy or de-identify records.
If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the
Australian Information Commissioner, as required under the Notifiable Data Breaches scheme.
Our website
Our website may use cookies and basic analytics to understand how visitors use the site. This
information does not identify you personally. You can turn off cookies in your browser settings.
Information you submit through our website forms is sent to us by email and is handled in line with
this policy.
Accessing and correcting your information
You can ask to see the personal information we hold about you or your child, or ask us to correct it.
We will respond within a reasonable time, usually 30 days. If we can't give you access, we will explain
why.
Twin Rivers Health – Privacy Policy Page 3
Complaints
If you have a concern about how we have handled your information, please contact us first. We will
do our best to resolve it quickly and fairly.
If you are not satisfied with our response, you can contact:
• Office of the Australian Information Commissioner (OAIC): 1300 363 992, oaic.gov.au
• NSW Information and Privacy Commission: 1800 472 679, ipc.nsw.gov.au
• NDIS Quality and Safeguards Commission (for NDIS participants): 1800 035 544,
Contact us
For privacy requests, questions or complaints, please contact us through the enquiry form on this
website and mark your message “Privacy”. Our Privacy Officer will respond.
We may update this policy from time to time. The current version will always be on our website.